FAQ
At First Call Drain Cleaning & Mechanical, we're your trusted experts for all things drains and plumbing. Below are some common questions we receive about our services:
General Services
Q: What services does First Call Drain Cleaning & Mechanical offer?
A: We offer a comprehensive range of services including:
- Drain Cleaning & Hydro Jetting
- Sump Pump Repairs
- Camera Inspections (Drain & Sewer)
- Additional Plumbing Services (general plumbing needs)
- Commercial Plumbing Services
Q: Do you serve both residential and commercial clients?
A: Yes, we proudly serve both residential and commercial properties for all our drain cleaning and plumbing needs.
Q: How can I schedule an appointment or request service?
A: You can schedule an appointment by calling us directly, or by submitting a service request through our website. We aim to respond quickly to all inquiries.
Q: Do you offer emergency services?
A: Please contact us directly to inquire about emergency service availability. We understand that plumbing issues can arise unexpectedly.
Drain Cleaning & Hydro Jetting
Q: What's the difference between drain cleaning and hydro jetting?
A: Drain cleaning typically involves using snaking tools or augers to clear clogs. Hydro jetting uses high-pressure water streams to thoroughly clean the inside of pipes, removing stubborn blockages, grease buildup, roots, and other debris, providing a more comprehensive cleaning solution.
Q: When should I consider hydro jetting?
A: Hydro jetting is ideal for recurring clogs, slow drains, grease buildup, root intrusion, or when traditional snaking hasn't fully resolved the issue. It's also an excellent preventative maintenance measure.
Q: What causes drain clogs?
A: Common causes include hair, grease, food particles, soap scum, foreign objects, and tree root intrusion into pipes.
Sump Pump Services
Q: Why is my sump pump not working?
A: Common issues include a stuck float switch, power failure, clogged discharge pipe, motor failure, or the pump being overwhelmed by too much water.
Q: Do you repair all types of sump pumps?
A: Our technicians are experienced in repairing a wide variety of sump pump makes and models. We'll diagnose the issue and provide an effective repair solution.
Q: How often should I have my sump pump checked?
A: It's a good practice to test your sump pump periodically, especially before heavy rain seasons. We recommend annual inspections to ensure it's functioning correctly and to identify potential issues before they become major problems.
Camera Inspections
Q: What is a drain camera inspection?
A: A drain camera inspection involves inserting a high-resolution waterproof camera into your pipes to visually inspect the interior of your drainage system. This allows us to identify the exact location and nature of clogs, damage, or other issues without invasive digging.
Q: When is a camera inspection necessary?
A: Camera inspections are highly recommended for recurring clogs, identifying the cause of slow drains, before purchasing a new home, locating lost items in drains, or assessing pipe condition after a major blockage.
Q: What can a camera inspection reveal?
A: A camera inspection can reveal blockages, cracks, collapses, misaligned pipes, root intrusion, grease buildup, foreign objects, and overall pipe deterioration.
Additional & Commercial Plumbing Services
Q: What "additional plumbing services" do you provide?
A: Our "additional plumbing services" encompass a range of general plumbing needs beyond drain cleaning and sump pumps. This can include faucet repairs, toilet repairs, leak detection, water heater troubleshooting, and more. Please contact us with your specific plumbing needs.
Q: What types of commercial plumbing services do you offer?
A: We provide comprehensive commercial plumbing services tailored to businesses, including large-scale drain cleaning, hydro jetting for commercial kitchens, backflow testing, grease trap cleaning (depending on local regulations), fixture repairs, and maintenance programs for commercial properties.
Q: Can you handle large-scale plumbing issues for businesses?
A: Yes, our team is equipped and experienced to handle plumbing challenges common in commercial settings, from restaurants to retail spaces and office buildings.
Have a question not listed here? Don't hesitate to contact First Call Drain Cleaning & Mechanical directly. We're here to help!